How Energy Scout UK protects the comparison journey
Energy Scout UK is built around clear customer information, installer verification, data protection and a quote process that remains survey-led.
MCS
MCS is a recognised certification scheme for low-carbon technology products and installers. Many grant routes and customer protections rely on certified installation standards.
RECC
The Renewable Energy Consumer Code sets consumer protection standards for renewable energy sales and installation. Energy Scout UK encourages customers to check installer memberships and protections.
HIES
HIES provides consumer protection services for home energy products. Where installers reference memberships, customers should verify the current status directly with the relevant body.
Data protection
Customer information should only be used for the purpose of calculator guidance, package comparison, quote requests, account management and required platform administration.
Customer protection
Energy Scout UK separates comparison guidance from final contractual decisions. Customers should review installer documents, warranties, payment terms and cancellation rights before proceeding.
Quote process
Online package details are not final quotes. Installers must confirm suitability, survey findings, specification, grant eligibility and final price before installation.
Installer verification
Energy Scout UK supports a reviewed installer flow. Admins can review installer profiles and package visibility before customers see public package matches.
Report a concern
If you believe a package, quote or installer profile is inaccurate, contact Energy Scout UK so the platform team can review it.
Report a concern